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Exercise 13.1: Modem Troubleshooter
Objective: Learn how to access Windows NT’s or Windows 95’s Modem Troubleshooter. This exercise addresses Microsoft’s exam objective: Identify common problems associated with components required for communications.

Estimated time: 10 minutes

Modem Troubleshooter is part of Windows NT’s online help system. The easiest way to access it is to start Help and search for modems in the index.
1.Click the Start button and choose Help.
2.In the Help Topics dialog box, click the Index tab. Enter modem in the search box at the top of the screen.
3.Look for the troubleshooting subtopic under the modems topic in the index. Double-click troubleshooting. The Modem Troubleshooter will appear (refer to Figure 13.1).
4.Browse through the Modem Troubleshooter’s topics. Click the gray box to the left of each symptom for a look at possible causes or more diagnostic questions.
  1. When you’re finished, close the Help window.